Frequently Asked Questions
Everything you need to know about your TONYMOLY beauty journey.
Are TONYMOLY products cruelty-free?
Yes, TONYMOLY is a cruelty-free brand. We do not test our products or ingredients on animals, and we are committed to ethical beauty standards.
How long does shipping take for my order?
Standard shipping typically takes 3-7 business days within the continental US. Express shipping options are available at checkout for faster delivery.
What is your return policy?
We accept returns for unopened and unused products within 30 days of purchase. Please contact our support team to initiate a return authorization.
How can I check the expiration date of my products?
Most TONYMOLY products feature a manufacture date or an expiration date in YYYYMMDD format. Once opened, look for the 'Period After Opening' (PAO) symbol, which indicates how many months the product stays fresh.
Do you offer international shipping?
Currently, our official TONYMOLY US store ships to the United States and Canada. For other regions, please check our global store locator.
Are your products safe for sensitive skin?
While many of our products use gentle, natural ingredients, we recommend checking the full ingredient list on the product page and performing a patch test before full application.