Returns & Exchanges

At TONYMOLY Official, we want you to love your K-Beauty routine, which is why we offer a 30-day return window for products in their original, unopened condition. If you are not completely satisfied with your purchase, our dedicated team is here to assist you with a seamless return or exchange process.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal or contact our customer support team with your order number and the specific items you wish to return.

• 2.
  Prepare Your Package

  Securely pack the unused products in their original packaging, ensuring all protective seals are intact to qualify for a full refund.

• 3.
  Ship the Items

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location within 7 days of receiving your return authorization.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned items, we will process your refund to the original payment method within 5-10 business days.